12x Customer Support Specialist | Inbound Contact Centre | Woolworths Insurance in Citrus Group Pty Ltd at South West & M5 Corridor

At Woolworths, we believe in bringing a little good to everyone everyday. We believe our TEAM makes the difference. 

Our Customer Service team are vibrant, innovative and fun. We continuously find ways to support Australians and lead from the front. 

Working as part of our team, means putting our customers first and finding solutions to their problems as they navigate their online experience. 

To ensure our customers can connect with us, our team are available from 8am – 8pm , 7 days a week. Working within an inbound contact centre, you will be answering calls and providing a level of exceptional service and proactive thinking on every call. The calls are varied, you could be assisting with anything from missing items, incorrect charges through to complaints. 

To be successful you’ll have:

• Exceptional communication skills written and verbal
• Excellent active listening skills
• Experience in the contact centre environment
• Strong emotional intelligence & resilience
• Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment

This is a career opportunity to join one of Australia’s largest and most beloved Brands. There is opportunity to move to a permanent position which also provides the opportunity to work from home

Citrus Group is dedicated to supporting our Client’s vaccination policy and providing a safe work environment. Double vaccination or an approved medical exemption is required for this role.