Fitness and Membership Advisor at Blacktown City Council

Blacktown City Councilis hiring people as Fitness and Membership Advisor. The Selected person will be earn at least Undisclosed AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingFitness and Membership Advisor
Job EmployerBlacktown City Council
LocationParramatta & Western Suburbs
Job SectorClient & Sales Administration

Blacktown is a vibrant city located in the very heart of Greater Sydney, half-way between Sydney City and the Blue Mountains. It is a city of ambition and excitement. With a total of 54 residential suburbs, and population of 403,000 coming from more than 180 different birthplaces, Blacktown City is one of the most diverse communities in Australia.

Working in Blacktown City provides a wealth of professional opportunities. Blacktown City Council is the largest council in New South Wales, 4th largest in Australia and a leader in the development of the western Sydney region. With almost unmatched growth expected over the next 25 years, we are on an exciting journey of transformation to prepare for a population of more than 644,000. There has never been a more exciting time to join one of Sydney’s most dynamic and high-performing councils as we continue to deliver outstanding levels of service for our proud and diverse community and prepare our great city for the future.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Key Venues consists of 11 of Council’s premier sport and leisure facilities. We deliver first class activity and program choice, we promote Blacktown City as the leader in sport, recreation and leisure and we give every visitor and customer a safe and memorable experience. Our values are team work, customer focus, innovation and commitment to safety.

Blacktown Aquatic Centre is an award winning multi-purpose facility that offers high quality programs and services. Our Centre includes both indoor and outdoor aquatic facilities including an Olympic 8 lane indoor 50m pool, 6 lane outdoor 50m pool, toddlers pool, health and fitness centre, crèche and outdoor picnic and play areas.

We are looking for a motivated and experienced individual who shares a commitment and passion for sport and leisure to join the Blacktown Aquatic Centre team as Fitness and Membership Advisor on a permanent, full-time basis.

The Fitness and Membership Advisor will assist with the growth of the membership base at the centre with the aim of maximising membership growth and retention. The position assists in the development and ongoing assessment of health and fitness operations, centre programs and creche operations.

The successful candidate will need experience with maintaining an efficient and effective sales system provide analysis on sales results, strong and effective customer service skills and knowledge of fitness industry guidelines including Workplace Health and Safety.

Position purpose:

The responsibilities include:  

  • Assist with the management and supervision of the daily activities and operations of the health and fitness department and program services, including organisational and administrative tasks
  • Ensure the gymnasium and recreation programs/services meet the needs of the community and centre users and provide a level of excellence in customer attention and service
  • Assist in the development, implementation and monitoring of specific program services for the various client groups catering for individual needs
  • Implementation and management of memberships including sales, member liaison, administration and reporting with the aim of maximising membership growth and retention
  • Assist in the development and implementation of programs with a view to maximise participation and program viability in respect to both economic and social returns
  • Ensure all resources are well suited, maintained and developed in accordance with relevant procedures, supplier’s guidelines and information, industry guidelines and best practice models

If you have health and fitness and membership services experience in a similar role, and are driven to exceed members expectations, then this is the role for you!

Qualifications and experience


  • Tertiary qualifications in a related field (minimum Certificate III in Fitness) 
  • Registered Fitness Leader (AUSactive, Fitrec, Physical Activity Australia or equivalent)
  • 12 months experience in a related environment 
  • Current CPR certificate 
  • Current First Aid Certificate 
  • Knowledge of WHS issues 
  • Computer literate with knowledge of PC applications
  • Current Working with Children Check.


  • Accredited Group Fitness instructor or specialised instructor
  • Certificate IV in Fitness.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

  • Entry level for this position starts at $1,130.10 per week
  • 35 hour working week 
  • Employee benefits such as leave entitlements (where applicable), 10% employer superannuation contribution payable to Active Superannuation Scheme, Fitness Passport and gym membership discounts, and social clubs.

This position has been identified as child related work, in accordance with the Child Protection (Working with Children) Regulation 2013. Therefore, your application must include a Working with Children Check (WWCC) number. For further information, go to

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

Please note being fully vaccinated for COVID-19 is a requirement prior to commencement and throughout ongoing employment with Blacktown City Council.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description 

Click here to view or download the position description.




Closing Date:             Friday 1 July 2022, 11.30 pm

Contact Officer:         Katie Welch on 8869 9000

INTERNAL REF:          BCC1193

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