Customer Service Officer at ITDesign Pty Ltd

ITDesign Pty Ltdis hiring people as Customer Service Officer. The Selected person will be earn at least $25 – $29.99 per hour AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingCustomer Service Officer
Job EmployerITDesign Pty Ltd
LocationCBD & Inner Suburbs
Salary$25 – $29.99 per hour
Job SectorAdministrative Assistants

Customer Service Manager

 

Customer Service Manager duties and responsibilities of the job

The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:

  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results

Customer Service Manager job qualifications and requirements

Whilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:

  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • A thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organisational skills
  • Administrative skills
  • Computer literacy in order to type up reports, results and details of customer interaction

 

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