ITDesign Pty Ltdis hiring people as Customer Service Officer. The Selected person will be earn at least $25 – $29.99 per hour AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
| Posting | Customer Service Officer |
| Job Employer | ITDesign Pty Ltd |
| Location | CBD & Inner Suburbs |
| Salary | $25 – $29.99 per hour |
| Job Sector | Administrative Assistants |
Customer Service Manager
Customer Service Manager duties and responsibilities of the job
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers’ accounts
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Reporting back on results
Customer Service Manager job qualifications and requirements
Whilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company they work for is offering
- Efficiency and organisational skills
- Administrative skills
- Computer literacy in order to type up reports, results and details of customer interaction