Venue Manager at Club 77 Holdings Pty Ltd

Venue Manager

THE COMPANY:

With a 25+ year legacy as one of Sydney’s most iconic and longest running venues, Club 77 continues to be a vital hub for local nightclub culture. A bastion for all things electronic music, Club 77 is a progressive platform for the city’s best parties and club nights, collaborating with like-minded promoters, artists and DJs.

At Club 77 we hold one core value above all: We pride ourselves on inclusivity. This means we are a safe space for people of all backgrounds, sexual orientations and genders.

dance – connect – explore – manifest

ROLES AND RESPONSIBILITIES

We are looking for a passionate, customer experience-focused venue manager with a strong background in managing and supervising high volume venues and compliance. This is a customer facing role, so will also include managing the venue from open right through to close (and everything in-between). An interest in electronic music and a solid understanding of nightclub and dive bar operations is a plus. You must possess the drive and desire to help build a multifaceted business coupled with a happy-go-lucky attitude.

This role requires a high level of attention to detail, collaborating directly with Club 77 directors, in-house promoters, and third-party promoters.

You will be expected to:

Lead in the execution of an outstanding customer experience

• Manage, train, and develop bartenders and barbacks in providing outstanding customer experience, bar service and operations, responsible service of alcohol and WHS practices
• Co-ordinate and collaborate with the team in a way that promotes ‘one team’
• Be able to liaise with customers, staff, governing bodies, and members of the public in a professional, respectful, and friendly manner
• Always promote the licensing objectives of the venue
• Work as part of a team
• Identify enhancements and efficiencies to improve the customer experience
• Promote equality, inclusivity, and diversity

Manage the day-to-day operations of the venue

• Take responsibility for the operation of the venue
• Manage AusComply and compliance, liaising directly with the licensee and governing bodies 
• Manage security, including roster and wage control, delivering on or below forecasted budgets
• Oversee the efficiency and accuracy of the point-of-sale system
• Oversee stocktake and ordering, delivering on or below forecasted budgets
• Oversee rostering and wage control, delivering on or below forecasted budgets
• Oversee stock control, liaising directly with our independent auditor
• Manage cash handling, reconciliation, and end of night reporting
• Take responsibility of the opening and closing procedures
• Ensure the venue is clean and correct hygiene practices are being adhered to

PERSONAL AND PROFESSIONAL QUALIFICATIONS

• Valid New South Wales responsible service of alcohol certificate
• Minimum 5+ years’ experience of managing venues
• Minimum 2+ years’ experience of managing a team in a high-volume nightclub or bar environment
• Experience of working in a fast paced, customer facing environment
• The ability and motivation to work late nights (4am close)
• Excellent communication and organisational skills
• A sound knowledge of beer, wine, and spirits
• Numeracy and cash handling skills
• Be fully vaccinated
• Completed the New South Wales licensee training course or have the willingness and desire to do so (desirable)

BENEFITS

Possibility of a 4-day work week 

Nightly staff meal

Staff discount on all food and beverage

Work with some of Australia’s most in-demand artist, DJs, and promoters