|Posting||ICT Service & Support Concierge|
|Job Employer||Emanuel School|
|Location||CBD, Inner West & Eastern Suburbs|
|Job Sector||Administrative Assistants|
We are looking for a people-focused ICT Service and Support Concierge to join our ICT team. Their focus will be on providing a high quality of service to our customers – staff, students, parents – ensuring that all requests are responded to professionally and in accordance with agreed timelines.
This is a permanent, full-time position. This role will only be required for 4 weeks of the school holidays across the year so would be perfect for someone trying to balance work and family life or other commitments.
About Emanuel School
Emanuel is an independent, co-educational, Jewish day school from Pre-school to Year 12, situated in the Eastern Suburbs of Sydney.
Emanuel staff are highly competent, passionate and engaging. They ensure the best possible learning environment for students and are committed to their own continued growth as professionals.
We are continually enhancing our learning and recreational facilities, proving students with outstanding opportunities to grow and develop their unique skills and talents and to achieve success while contributing actively to the life of the school, the Jewish community, Australian society and the world beyond.
We are a Jewish School, though you do not have to be Jewish to join our team.
About this opportunity
This role will report to the Director of ICT, with your daily tasks being overseen by another member of the team.
You will be responsible for keeping the team organised, responding to and escalating IT tickets and providing basic hardware and software support to our customers. You will prioritise, resolve and escalate service desk requests effectively and efficiently and ensure customer satisfaction throughout the process.
The successful candidate will be service-focused, be highly organised and have an interest and aptitude in IT. They will be an excellent communicator who is confident with Mac OS and Windows operating environments, Microsoft 365 and Google Suite, and have solid technical abilities across a broad range of technologies and applications.
They will have had at least 2 years’ experience in providing support in a busy, service-oriented environment e.g. retail, hospitality or any role with a customer focus. Relevant technical experience and ICT qualifications are preferred but not essential.
All applicants are required to have a valid Working with Children Check (WWCC) clearance and have full current, unrestricted working rights for Australia.
You can read more about this exciting opportunity and view the full role description at our website – https://www.emanuelschool.nsw.edu.au/about-our-school/employment/.
How to Apply
You can apply via seek or send an email to [email protected]. All applications should include a cover letter.
Applications Close: Sunday 10 July 2022