Contact Centre Performance Leader at WOW Recruitment

WOW Recruitmentis hiring people as Contact Centre Performance Leader. The Selected person will be earn at least $70000 per annum Benefits: Lead a team with WFH f AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingContact Centre Performance Leader
Job EmployerWOW Recruitment
LocationCBD, Inner West & Eastern Suburbs
Salary$70000 per annum Benefits: Lead a team with WFH f
Job SectorCustomer Service – Call Centre
The Opportunity

WOW Recruitment are looking for a Contact Centre Performance Leader to join our client in the Travel Industry Working 3 days in the Alexandria office/2 days from home.
 
This role is directly responsible for developing the sales capacity and performance of the Sales Consultants. 

You will report to the Contact Centre Sales manager, delivering and driving ongoing sales focused coaching within the company’s framework

Are you experienced in managing and leading a team remotley, reliable, punctual, hardworking, and professional? If so, we need you!


Perks:

  • $70k super 
  • Work from home flexibility 
  • Close to public transport
  • Travel Industry experience not essential

Culture & Benefits:
  • Dynamic team to coach and influence
  • Career progression  
  • Beautiful cafes and parks close by
  • Collaborative and fun team
 
Role Requirements: 

  • Lead a team of 9 direct reports
  • Provide ongoing coaching to Sales Consultants; develop individual plans within the agreed framework.
  • Utilise call monitoring and KPI measures to provide ongoing and on the spot feedback to increase sales and service performance
  • Develop and maintain specialist travel knowledge to be able to support sales techniques during coaching sessions
  • Participate in Reservations Sales Performance Coach cross-brand forums, use these as a platform for sharing best practices

Skills & Experience: 
  • Using initiative and taking responsibility for effectively managing work priorities and task deadlines
  • Must have previous supervisory & sales experience
  • Travel Industry and prior experience in a contact centre is highly desirable 
  • Ability to analyse the root cause of customer service issues and to suggest improved processes
  • Well-developed conflict resolution and negotiation skills

Apply Now:
 
If you’re interested to learn more about this Contact Centre Performance Leader role, APPLY NOW and Louise will be in touch!

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