Administration Officer, Recovery Planning & Performance at WorkSafe Victoria

WorkSafe Victoriais hiring people as Administration Officer, Recovery Planning & Performance. The Selected person will be earn at least Undisclosed NZD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingAdministration Officer, Recovery Planning & Performance
Job EmployerWorkSafe Victoria
LocationPA, EA & Secretarial
Job SectorPA, EA & Secretarial

About the role

The Recovery & Performance (R&P) Team is responsible for managing the quality and performance of providers who deliver treatment and support services to injured workers. R & P work closely with stakeholders such as allied health and medical practitioners, including clinicians who undertake independent medical examinations.

The Administrative Officer will be responsible for effective and efficient management of administrative functions including:  oversight of the Provider Inbox, where stakeholders email queries relating to WorkSafe billing, policy and process, highlighting and implementing improvement projects and providing admin support to R & P team members.

Key accountabilities

  • Support Officers and Coordinators to manage all administrative aspects of IME recruitment and ongoing management of the IME panel ensuring data integrity, maintaining appropriate documentation
  • Answer, manage and escalate where needed, queries from the Provider Inbox to Subject Matter Experts (SME) for resolution.
  • Manage all customer interactions with a client centric, empathetic and responsive approach.
  • Liaise with internal and external stakeholders to organise and set meetings, document and distribute meeting agendas and minutes where required.
  • Identify and implement administrative initiatives to maximise the efficiency and effectiveness of IME recruitment and management processes.

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role.

About you

You are an administration professional, who ideally has experience working in the medical or compensable market. You have the ability to work autonomously, prioritise and exercise discretion. Your written and verbal communication skills are highly developed, and your strong stakeholder management skills provide you with the ability to build and maintain trusted relationships with a variety of stakeholders.

Additionally you will possess the following skills and experience:

  • Demonstrated experience in managing multiple activities utilising time management, prioritisation and organisational skills.
  • Highly developed interpersonal skills with demonstrated ability to confidently and professionally liaise with a diverse client/stakeholder group.
  • Demonstrated ability to use initiative and problem solve with a continous improvement mindset.
  • Ability to work autonomously, prioritise and exercise discretion.
  • Demonstrated ability to exhibit tact and be proactive in the handling of complaints and stakeholder issues.
  • Demonstrated ability to work as part of a team.
  • Intermediate/Advanced computer skills in Word, Excel, PowerPoint, TEAMS, and email.
  • High level of keyboard accuracy and attention to detail.
  • Experience in preparation of agendas, minutes, reports and presentation, and diary management.

What’s next?

Applications close 11:00pm Friday 29th July 2022. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Talent Acquisition Specialist Rebecca McPherson via email [email protected]

About Us

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we’re committed to delivering industry best practice to our people, our customers and the community. 

Our future

Our goals are to embed in every workplace a proactive, prevention-led approach to health and safety across the state, and to provide a personalised, tailored service for every Victorian who comes into contact with WorkSafe.

Like wearing a seatbelt or putting on sunscreen, “prevention-led” thinking will become automatic every time Victorians step into the workplace.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.

Important Information

WorkSafe is committed to providing and maintaining a working environment which is safe and without risks to health consistent with Worksafe’s obligations under the Occupational Health and Safety Act 2004 (OH&S Act).

Therefore, there is a requirement that all WorkSafe employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless a medical exemption applies).

To meet its obligations under the COVID-19 Mandatory Vaccination (Workers) Directions and the OH&S Act, WorkSafe will request vaccination information or evidence of an exemption in the pre-employment stage.

Inability to provide this may impact your subsequent employment with WorkSafe.

Leave a Comment