APS6 Learning and Development Officer at Chandler Macleod

Chandler Macleod hiring people as APS6 Learning and Development Officer. The Selected person will be earn at least Undisclosed NZD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingAPS6 Learning and Development Officer
Job EmployerChandler Macleod
LocationBayside & South Eastern Suburbs
SalaryUndisclosed
Job SectorAdministrative Assistants
APS6 Learning and Development Officer

Full Time Standard hours of work:
8:30am till 5:00pm
Location Dandenong Office
Pay rate $58.50 Hourly

APS6 Learning and Development Officer

The NDIA National Contact Centre (NCC) is the main communication channel for people to contact the NDIA. The NCC responds to enquiries from participants, prospective participants, providers, organisations and the general public.
The NCC completes a range of processing workloads including outbound call campaigns and internal IT support. It delivers a wide range of customer enquiry and contact services related to the entire NDIS participant and provider pathway.

About the Role
The APS6 Learning and Development is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.
The position has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy, in the application of practices and procedures to achieve outcomes within given time frames.

Responsibilities may include but are not limited to:
  • Assisting in the preparation of branch resources including training resources.
  • Building the capacity and capability of the NCC, Agency staff, Partners and delegates including delivering training and workshops about NCC processes.
  • Supporting the identification of program issues and risks, and opportunities for continuous improvement.
  • Identifying, documenting and escalating local NCC issues and risks to support continuous improvement of NCC processes.
  • Monitoring and reporting on progress of projects, learning design and facilitation.
  • Working with NCC third party providers and key stakeholders to achieve outcomes and ensure consistent services across all NCC channels.
(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Role Specifications
Please see below a list of the main physical and psychological work environment characteristics that an employee may encounter while performing the essential functions of this role.

Working environment
  • working in an open office environment (exposure to general workplace chatter)
  • working from home on occasion
  • working in a team environment
  • managing demanding and changing workloads and competing priorities
  • working alone
  • working at a co-located site
  • significant periods of sitting at a counter / or desk
  • computer/screen based work
  • requirement to read or otherwise extract information from printed material / signage
  • high levels of face to face work
  • attending meetings for extended periods
  • exposure to noisy conditions
  • driving vehicles
  • assistance animals may be in the work area (FYI for people with allergies or phobias) encounter constant work interruptions

Emotional
  • dealing with confronting and complex situations and information
  • dealing with conflict
  • dealing with challenging conversations and behaviours
  • providing empathy

Information Technology and Security
 Australian Government Security Vetting Agency (AGSVA) clearance
 computer/software applications – Microsoft Office computer based work
 ability to access and use client records management system (CRM) and associated NDIA business applications

Mandatory requirements:

To design, implement and evaluate the NCC-CSO learning journey within the Contact Centre Branch as it relates to Induction Training Programs, Learning and Development Initiatives, Quality Assurance and Technical Coaching and Support. Must be proficient and have proven experience in content authoring using e-learning tools and software such as, Articulate 360.

If this role sounds like you please apply online TODAY! Applications close 1st August 2022.

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