|Job Employer||WorkSafe Victoria|
|Job Sector||Administrative Assistants|
About the role
An Advisory Officer provides operational support to the Advisory Service, the frontline contact point for WorkSafe Victoria, through a range of administration activities, providing specialist information to members of the public about their high risk work licence, construction induction card and the digital licence portal while maintaining accurate and proficient data input. This position requires the ability to be flexible to move between various operational needs as required.
The opening hours for the Advisory Service are designed to be flexible to meet the needs of the Victorian Community. The current hours of work are between 7:15 am and 6:30 pm Monday to Friday with a rotational roster across a range of different shifts to support these operating times.
- Administer inbound and outbound calls in response to a range of requests including service requests from stakeholders and customers and input of data via CRM
- Provide administrative support to Advisory business unit including data processing and document management through CRM ensuring relevant policies and procedures are followed within agreed timeframes
- Identify, manage and process Summary of Events notifications and coordinate the distribution of these packs via postal or electronic methods
- Conduct audits and monitor CRM database to ensure quality of data content and identify trends to resolve issues or escalate matters of statistical significance
- Analyse and draft complex data activities of sensitive nature for the team leader to be used in Ministerial and Chief Executive office briefs
- Manage administrative functions as directed such as scanning, filling, incoming mail and emails while monitoring and reviewing incoming correspondence to identify sensitive, confidential and urgent correspondence
- Establish and maintain ongoing relationships with Advisory, Health & Safety and other stakeholders across WorkSafe
Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role. https://www.worksafe.vic.gov.au/careers
You are experienced in providing guidance, advice and are passionate about making a difference. Your interpersonal and formal communication skills are highly developed. You have a strong customer service focus and enjoys working within a busy team environment.
Additionally, you will possess the following skills and experience:
Skills and experience
- Demonstrated front line customer service experience focussed on the needs of clients
- Demonstrated ability to interpret, communicate and provide advice on administrative policies and procedures
- Ability to identify trends and anomalies, and resolve administrative issues
- Highly developed written and verbal communication and interpersonal skills
- Demonstrated ability to work as part of a team and autonomously with limited guidance to manage workload and meet tight timeframes
- Excellent time management, prioritisation and organisational skills as well as well-developed attention to detail
- Demonstrated initiative, tact and judgement in liaising with a diverse range of clients and stakeholders, specifically when dealing with escalations and complaints
- Highly developed experience in various computer programs with the ability to learn new systems in a timely manner
- Demonstrated expertise in high level administration and strong coordination and planning skills
Working with us
We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance.
Applications close 11:00pm on Thursday 4th August 2022. Click the link to apply, and join us in making a difference to Victorian lives.
Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.
Candidate screening may take place prior to the advertisement closing, so get your application in.
For further enquiries please contact Talent Acquisition Specialist, Rebecca McPherson via email [email protected]
At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future, we are committed to delivering industry best practice to our people, our customers and the community.
Our goals are to embed in every workplace a proactive, prevention-led approach to health and safety across the state, and to provide a personalised, tailored service for every Victorian who comes into contact with WorkSafe.
Like wearing a seatbelt or putting on sunscreen, “prevention-led” thinking will become automatic every time Victorians step into the workplace.
WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.
WorkSafe is committed to providing and maintaining a working environment which is safe and without risks to health consistent with Worksafe’s obligations under the Occupational Health and Safety Act 2004 (OH&S Act).
Therefore, there is a requirement that all WorkSafe employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless a medical exemption applies).
To meet its obligations under the COVID-19 Mandatory Vaccination (Workers) Directions and the OH&S Act, WorkSafe will request vaccination information or evidence of an exemption in the pre-employment stage.
Inability to provide this may impact your subsequent employment with WorkSafe.