|Job Employer||Natural Fit Footwear|
|Location||Client & Sales Administration|
|Job posted||May 29, 2022|
|Job Sector||Client & Sales Administration|
About the role
With 6 successful stores opened in Wollongong, Sydney, Orange and Melbourne since 2017. We are looking for a customer service representative for our growing online business.
What you would be doing
- Direct report to the General Manager.
- Fulfillment of customer orders, returns & exchanges
- Responding & resolving customer services enquiries via email, social media & phone
- Monitoring customer feedback & sharing insights with our General and Operations Managers.
- Providing customer support on order status & other problem solving
- Sharing of product knowledge to advise customers of the best products for their needs
- Visit stores across our brand
- Various administration responsibilities
Who we’re looking for
- You are a good operator who pays attention to detail while getting things done
- You have experience in a customer service environment (retail, customer service, etc)
- Ideally, you have some E-Commerce experience (eg Shopify)
- You are friendly and have professional telephone manners
- You have excellent written and verbal communication skills
- You are skilled when it comes to solving problems and resolving disputes
- Competitive salary
- Generous Product discounts
- Opportunity to have real impact in a friendly team environment
Natural Fit Footwear specialises in athleisure comfort inspired footwear. We pride ourselves on being experts in this field and ensure our customers receive a genuinely caring service experience and the correct fit, every time.