Contact Centre Consultant (Creator of First Impressions) in Lifestyle Communities at CBD & Inner Suburbs

Lifestyle Communitiesis hiring people as Contact Centre Consultant (Creator of First Impressions). The Selected person will be earn at least Undisclosed AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingContact Centre Consultant (Creator of First Impressions)
Job EmployerLifestyle Communities
LocationCBD & Inner Suburbs
Job postedMay 29, 2022
Job Deadline2022-06-28
Job SectorCustomer Service – Call Centre

A little bit about our product and our people:

We are champions for facilitating a bigger life for downsizers.

We do this by building beautiful homeowner-centric homes around Melbourne and Regional Victoria, complemented by stunning facilities that engender connectivity and wellbeing. 

We believe it’s a privilege to walk alongside the downsizer and elevate the next phase of their lives, which is why we maintain a laser-like focus on best practice outcomes for our people and our product. This is underpinned by all the benefits you’d expect to find at an ASX200 listed company with over 20 communities (and then some).

These hallmarks of a publicly listed company are complemented by our insatiable desire to do things differently. If we’re not serving up experiences that deliver a smile and wink, with a side serving of knowing nod and inspiration, we believe we’re not doing our job.

We live for our people and we breathe surprise and delight moments into their days on the daily. And whilst we take our responsibility to our people and our product seriously, we do not take ourselves seriously. Seriously though, have you met Richard and Donna?! (click through to our TVC: )

We’re allergic to the earnestly bland and have a strong aversion to vanilla; unless it’s infused into a candle or stirred into a cake. In our business, the colour beige begins and ends with our beige slacks and skirts.   

But enough about our uniforms. And enough about us already! We’d love to hear more about you. What do you think about us? Just kidding. But if you’ve read this far, you must really really want to learn more about our new role. Which bring us to the next bit…

A little bit about you:

You will answer and respond to all enquiries from customer (via phone, email or webchat) to provide information on products, financial models and other enquires with a focus on providing exceptional customer service, qualifying leads and arranging appointments for consultants. You will have an outbound focus to support Sales and Marketing activities. Your curiosity to deliver an amazing level of service, will ensure you are deeply intrenched with the activities and progress of the community projects. 

Your days will involve a little bit of this and that:

  • Demonstrate a passionate commitment to the Lifestyle Communities brand and values and communicates with passion and clarity
  • Proactively look to find solutions to ensure an amazing experience with Lifestyle Communities
  • Follow through on customer enquiries, requests or complaints and keep customers updated about progress of projects or services
  • Maintain an extensive knowledge of the industry and its competitors – is externally focused
  • Answer inbound calls relating to sales enquiries with the intention of booking appointments
  • Focus on outbound calls to potential customers who have already enquired (Warm calling)
  • Provide high level product knowledge and information to potential customers
  • Accurately answer questions about product details and the financial model of Lifestyle Communities
  • Handle enquiries on webchat in a professional and timely manner
  • Find suitable solutions to the enquiries by using suitable resources
  • Enter new customer information into database
  • Manage and update customer information and notes on Runway to ensure that it is always up to date
  • Document all call information according to standard operating procedures
  • Ability to quickly build rapport and trust with customers, staff and homeowners
  • Ability to communicate at all levels and with people from all walks of life
  • Gains the respect of the team by the excellence of your work
  • As part of the wider sales team, you are required to participate in sales events, development days and other team activities.

To be successful in the role you will have the following:

  • You will have a true love for engaging with customers and key stakeholders.
  • You will have high energy and take pride in the delivery of work outcomes
  • You will have familiarity with Salesforce from your previous work experience
  • You will have curiosity to find solutions and information
  • You will be a team player and thrive off being part of a business for purpose

Our amazing benefits include:

  • A great culture and flexible working environment
  • Lifestyle Long Weekends (4 paid days per year)
  • Birthday Leave
  • Wellness dollars ($295 per year)
  • Generous employee share scheme
  • Learning and development – we want you to grow and get the most out of your role!
  • Generous parental leave policy
  • Access to parents and caregivers resource hub
  • Invitations to lots of fun events

What will success feel like?

In addition to fulfilling the requirements listed in this position outline you will be inspired and challenged, your learning curve will be steep, and you will genuinely believe in the purpose of the business and you will wake up eager to start the working day where your contributions are valued and rewarded.

If this sounds like you and you would like to join our team, please submit your cover letter and updated resume to join Lifestyle Communities!

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