Contact Centre Manager | Sydney CBD in Citrus Group Pty Ltd at CBD, Inner West & Eastern Suburbs

Citrus Group Pty Ltdis hiring people as Contact Centre Manager | Sydney CBD. The Selected person will be earn at least $95000 + Super & exceptional benefits AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingContact Centre Manager | Sydney CBD
Job EmployerCitrus Group Pty Ltd
LocationCBD, Inner West & Eastern Suburbs
Salary$95000 + Super & exceptional benefits
Job postedMay 29, 2022
Job Deadline2022-06-28
Job SectorSupervisors/Team Leaders
Our Client is the leading Australian Software as a Service Company. Privately owned and operated, we have a fantastic opportunity for a Senior Team Leader who is ready to take their next step into Contact Centre Management to join this team. 

This is a key position within the leadership function, with a remit of continuing to deliver superior levels of quality and service whilst being accountable for the operational outcomes of the centre.

To assist you on your journey, you will have access to both formal and informal training methods as you coach and lead your team of 3 leaders to success.
 
You will be working in a centre that has state of the art technology and is moving to being a global best in class centre. Ideally you will have experience in forecasting and telephony / call routing.

This is a hands on role, where we expect you to roll your sleeves up and support the team when needed. You will have the opportunity to be exposed to a number of key projects that will expand your skill set in both customer mapping, transformation and system implementation. 
 
To be successful in the role you will possess:
  • An elite customer focus and a client centric mind-set
  • Ability to implement and measure qualitative outcomes
  • Strong team leadership 
  • Development and retention of talent
Our client offers a generous salary package and many benefits which make this package very appealing. You will have access to top industry leaders to mentor your career and no shortage of opportunities to create your own success based on the energy and enthusiasm you bring to the role.

Citrus Group is dedicated to supporting our Client’s vaccination policy and providing a safe work environment. Double vaccination or an approved medical exemption is required for this role.

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