Customer Service Officer (Counters) in TactiCall Recruitment Services at Northern Suburbs

TactiCall Recruitment Servicesis hiring people as Customer Service Officer (Counters). The Selected person will be earn at least $46.50 / hr plus super AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingCustomer Service Officer (Counters)
Job EmployerTactiCall Recruitment Services
LocationNorthern Suburbs
Salary$46.50 / hr plus super
Job postedMay 29, 2022
Job Deadline2022-06-27
Job SectorCustomer Service – Customer Facing
  • Join a dynamic industry leader – Caboolture location!
  • Very competitive hourly rate – $46.50 / hr super 
  • Positive and supportive team – 25 hrs/wk!
Our client is a highly respected employer supporting the region with essential services. 

With a strong focus on providing an exceptional customer experience, their Customer Service Counter and Contact Centre requires the services of a customer service professionals to work as part of a team to deliver exceptional service to their customer base both face to face and over the phone as well as digital communication channels.

About the role:

  • Provide administrative support including but not limited to reception, front service counter, word processing, sorting, scanning, distribution and prioritising incoming correspondence, file management, and data processing.
  • Accurately record data and update and maintain systems and databases to support the flow of information, correspondence, briefings and other documentation whilst providing security of this data.
  • Develop and maintain effective communications with internal stakeholders, respond to telephone enquiries and when appropriate, ensure their tactful redirection to appropriate officers.
  • Provide accurate and professional front counter / reception duties to customers and visitors to Unitywater either by telephone, email, in person using all available resources.
  • Accurately record proceedings of meetings as required, circulate records of meetings and attend to matters requiring follow-up.
  • Research and analyse information with a view to drafting and preparation of routine correspondence, reports, and presentations and assist in the preparation of documents, business cases, financial and administrative reports.
  • Act as first contact point in coordinating the administration of facilities matters and co-ordinate the provision of stationery and other supplies.
What is on offer:

  • Part Time temporary role up to 23 December 2022
  • An exceptional hourly rate of $46.50 / hr plus super
  • 25 hours per week, Monday to Friday, 5 hours per day either 9.30am to 2.30pm or 10.00am to 3.00pm (Great for parents and school hours)
  • A fantastic team environment with a local employer of choice
  • Training and ongoing support and development
What you bring to the role:

  • Previous experience in a customer service and administration based role, preferably working with complex information in a face to face environment
  • High levels of self motivation and resilience
  • A great team player with strong relationship management skills
  • Exceptional verbal and written communication and interpersonal skills
  • Strong PC skills and experience with a range of systems
  • A keen eye for detail and commitment to quality results
  • Goal driven you strive to reach performance indicators and welcome on going feedback and development
  • Flexible and adaptable you are comfortable with regular change and learn quickly
You must have full availability and flexibility to work Monday to Friday, 5 hours per day, 5 days per week either 9.30am to 2.30pm or 10.00am to 3.00pm

You must be a Permanent Resident or Australian Citizen to apply.

This position commences ASAP. You will be supported with induction training and continuous support and development. 

Apply by clicking on the link and ensure you include an up to date resume and all current contact details on the application form for a rapid reply. Reference number JO-2205-4792.

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