Customer Service Representatives (Temporary) in TactiCall Recruitment Services at Customer Service – Call Centre

• North Rockhampton Location – Start Tuesday 21 June
• Full Time Temporary – 6mths view to extend or become permanent
• Multiple Inbound Customer Service Roles 

Energy Queensland is the group of electricity distribution, retail and energy services businesses 100% owned by the state of Queensland. As a Government Owned Corporation, They deliver electricity across Queensland through their ‘poles and wires’ businesses Energex and Ergon Energy Network providing connection and supply of electricity to 2.3 million customers across Queensland.

Their Contact Centre is made up of a variety of teams including direct customer contact roles as well as support functions. They are a multiple award winning customer service group that provides their customers with flexible and convenient access to information in a complex environment.

Their highly skilled people are in demand across the rest of the organisation and as a result of internal promotions and significant organisational transformation, they are looking for people to join their Contact Centre team in a role that will balance both front line customer service and support.

To be a part of their team, you’ll need:

• Experience in a complex Contact Centre or customer service environment 
• Previous experience in a scheduling and dispatch role is a distinct advantage
• Positive approach to an environment that is always changing
• Capability to use multiple systems and processes as part of your day to day role
• Ability to multi skill between Contact Centre and support functions
• Initiative, drive and commitment to delivering the very best service every day
• Strong problem solving abilities to deliver exceptional results
• Excellent communication skills

Some of the benefits of being part of this team include:

• 5 week induction program (3 weeks classroom training and an additional 2 weeks on the job support) 
• Ongoing development opportunities
• Access to a wide variety of interesting and challenging tasks
• Full Time 6 month temporary engagement with the potential to extend or become permanent based on individual performance
• Working for a high profile, well respected brand that will look fantastic on your resume

The Contact Centre is located in North Rockhampton; core business hours are 7:00am to 5:30pm Monday to Friday. You will work 37.5hrs per week with the flexibility to work additional paid ‘on call’ shifts. . Individual rosters will rotate within these hours. The start date for these positions is Tuesday 21 June 2022 and the positions will be in a full-time temporary capacity. If this sounds like an opportunity you could commit to we’d love to hear from you!

Please click the apply button and ensure you attach an up-to-date resume and complete all contact details including your email address for a prompt acknowledgement of your application. Reference JO-2205-4791

For more positions visit www.tacticall.com.au where you can also stay in touch with new jobs by liking us on facebook and following us on Twitter and Linkedin.