|Job Employer||Westpac Group|
|Location||Parramatta & Western Suburbs|
|Job posted||May 29, 2022|
|Job Sector||Customer Service – Call Centre|
How will I help?
We have an exciting opportunity within our Merchant Fraud and Chargebacks team. Reporting to the Team Manager – you will be responsible for handling inbound calls and assessing transactions conducted via our merchant customers. You will build strong working relations with wider teams within Fraud Operations and liaise with internal Investigations teams on complex cases and escalate matters of concern.
This is a full time 12-month fixed term position based in our Parramatta office. For this role you must be available to work Monday to Sunday between 8am – 5pm including public holidays. You will be rostered 5 days a week.
What is in it for me?
In a word, lots! As well as job flexibility and the financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you will be paid well, and trained so your career can grow as you do. You will also be encouraged to take part in our fun community projects as a paid volunteer. Importantly you will play a significant role in the future of a business that has been around for 200 years.
What do I need?
You will have demonstrated experience in delivering superior customer service and operational experience working with internal and external stakeholders.
You must have strong written and verbal communication skills, excellent time management skills and ability to meet key performance indicators. Also, you must have the ability to learn multiple banking systems, procedures and operate efficiently across platforms.
What is it like to work there?
We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility- and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.
The health and wellbeing of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice. The health and wellbeing of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe and healthy whether they are working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.
By applying for this role, you acknowledge that you are aware of our Entry to Workplace Policy, and if you secure employment with us, you will be required to comply with the policy.