Inbound Customer Service – Health Insurance in Tenacity CX at Parramatta & Western Suburbs

Tenacity CXis hiring people as Inbound Customer Service – Health Insurance. The Selected person will be earn at least Undisclosed AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingInbound Customer Service – Health Insurance
Job EmployerTenacity CX
LocationParramatta & Western Suburbs
Job postedMay 29, 2022
Job Deadline2022-06-27
Job SectorCustomer Service – Call Centre
Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people.

The role:
  • Handling inbound calls regarding customer enquiries
  • Provide a personal and sincere customer service experience in every interaction with members
  • Identifying customer’s needs through effective questioning & active listening skills
  • maximising inbound & outbound call opportunities to promote products and services
  • Managing member enquiries and concerns regarding price/product/claim related concerns as key
What are we looking for?
  • Demonstrated outstanding customer service experience, within a contact centre environment
  • Experience working within the insurance industry, highly desirable but not essential – retail and hospitality is highly recommended to apply
  • A can do attitude is key
  • Excellent written and verbal communication skills
  • Strong problem-solving skills whilst working under pressure
  • Ability to work well and collaborate with a team
What’s in it for you?

  • Offices based in Parramatta – flexible hybrid working arrangements
  • Multiple full time, permanent positions available – starting July
  • Monday to Friday 8am to 8pm rotating roster – total 38 hours per week
  • Full training & development opportunities to progress your career 
  • Supportive leadership and study assistance provided
  • Discounts on health cover, pet and travel insurances
  • Health and Wellbeing initiatives, plus Generous Reward & Recognition program
  • Generous Parental Leave Scheme
Please note, you must be an Australian Citizen or Permanent Resident to be eligible to be considered.

Do not miss this unique opportunity – apply with your resume in Word format and make a difference to your career. We are interviewing immediately!!!

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