Member Services Manager in Talent Connect Australia at CBD, Inner West & Eastern Suburbs

Talent Connect Australiais hiring people as Member Services Manager. The Selected person will be earn at least Undisclosed AUD per month. There are also many more opportunities. Read the entire post carefully to know all the details related to this job.
PostingMember Services Manager
Job EmployerTalent Connect Australia
LocationCBD, Inner West & Eastern Suburbs
SalaryUndisclosed
Job postedMay 29, 2022
Job Deadline2022-06-28
Job SectorGeneral/Business Unit Manager
BENEFITS: 
  • Hybrid Working Arrangement (3 days in the office)
  • CBD Location 
  • Competitive Salary 
  • Healthy Work life balance 
  • Work with Senior & distinguished leaders & professionals
THE ROLE: 

Working for a highly esteemed and reputable NFP member based organisation empowering others & advocating for equality in the workplace. 
You will supporting the organisation’s with all Member service activities: onboarding new members, member renewals and using your data skills to segment member information. 

You will: 
  • Be first point of contact for membership enquiries, including current and prospective members

  • Member renewals – plan and manage implementation of the member renewal process, working closely with the Finance and Communications teams to ensure a positive experience. 

  • Coordinate the Membership Committee including meeting schedule, preparation of agendas and papers, actioning items and following up as needed

  • Develop and implement the new member nominations process, including communications to existing members, preparation of all collateral, support website and member hub requirements, take responsibility for the Survey Monkey nomination process, provide logistical support to committee members, extract reports and track progress, prepare Committee materials and Board papers as needed. Plan and implement new member onboarding, including invoicing,

  • ‘Own’ the CEW Salesforce database of members and stakeholders, ensuring data is accurate and timely updates are made. 

REQUIREMENTS: 
  • Proven Member/Customer services experience
  • Proven record in operational, financial and organisational management
  • Proven Salesforce experience
  • ‘Can do’ attitude, strong sense of personal accountability and initiative.
  • Hands on, energetic team player, takes personal responsibility for work.
  • Effective working with a small team

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