Receptionist, Insurance Broker Assistant in Acurancy Insurance Services at CBD, Inner West & Eastern Suburbs

About Acurancy

Acurancy is an award-winning general and business insurance broker with over 30 years of experience in the insurance industry. With offices in Sydney, Melbourne and Perth, we are honoured to work with a diverse range of clients nationally, including a large number of clients from the Chinese-speaking community.

About the role

We are currently looking for an organised and professionally presented Receptionist / Broker Assistant to join our growing team in our Sydney CBD office. 

You will be responsible for:

• Ensuring that client and insurer requests and enquiries are professionally handled and actioned promptly.
• Providing day-to-day general administration support to insurance advisers across our offices.
• Actively participating in the insurance policy renewal process, including drafting quotations, communicating with clients throughout the process, and following up payments.
• Assist in obtaining new business quotations and re-market quotations.
• Preparing, lodging and invoicing of policies in an accurate and timely manner.
• Maintaining a high standard of communication (written and oral), so we can continue to provide an outstanding experience for all our clients.
• Managing staff amenities such as office supplies, and maintaining a neat and tidy office.
• Ensuring compliance to industry legislative and quality assurance standards.

What are we looking for?

• Full-time role in the office as Receptionist and Broker Assistant.
• Fluency in English and Chinese essential (both Cantonese and Mandarin).
• Must be confident users of computer systems (including MS Office and CRM systems).
• Financial industry experience preferred, but not essential.
• Team players with a positive can-do attitude, and willingness to learn.
• Driven, motivated individuals with good attention to detail.
• Excellent communication skills with an ability to build and maintain rapport.
• Professionally presented and organised individuals.
• Ability to prioritise your workload and manage daily task requests from managers and colleagues.
• Ability to use your initiative to problem solve.

What are we offering?

• A competitive remuneration structure with performance-based annual bonus to reward our staff for their contributions.
• Fantastic work-life balance: no overtime or working on weekends.
• Comprehensive on-the-job training and mentoring.
• Dynamic work environment with an inclusive and friendly culture.
• Centrally located Sydney CBD office – 5 minute walk from Central Station and 10 minutes from Town Hall.
• Referral program with great rewards.
• Further learning and career development opportunities available.
• Our staff enjoy a host of social events, including monthly badminton, family BBQs, end-of-year parties, Lunar New Year dinner, and fortnightly afternoon teas to name a few.